Field Service Engineer
Primary Responsibilities
- Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients
- Perform retrofit projects, service and maintenance of Honeywell and third party equipment and seek business opportunities
- Lead system testing and commissioning works
- Lead labours and subcontractors for the project works
- Monitor site works / progress / completion schedule
- Negotiate with suppliers and subcontractors on equipment prices / modification works quotation and co-ordinate with sourcing department for orders placement
- Schedule and plan resources at site level, such as, manpower, materials delivery and tools
- Perform system design and execute engineering works, including software engineering
- Perform emergency call duties outside normal working hours as per agreed rosters
- Deliver technical trainings to employees and external customers
Job Requirements
- Degree / Higher Certificate / Higher Diploma in Electrical or Building Services or related discipline
- Good knowledge with hands-on experience on systems/products such as Building Control, Extra Low Voltage System or similar in the industry
- Good negotiation and co-ordination skills with customers and sub-contractors
- Experience in computer systems, such as, Microsoft Office Professional, Software Programming, Computer System Networking, etc
- Strong Commitment to customer satisfaction
- A great teammate
- Good communication – both verbal and written
- Self-motivated and the ability to work independently without supervision
- Good safety awareness