Field Service and Training Representative
We are seeking motivated and enthusiastic individuals to help our customers and organization succeed. The Field Service and Training Representative is a member of the Field Service Department and will perform installations, provide training, as well as field service support to new and existing customers. The ideal candidate is highly motivated with a positive attitude and passion for customer service who thrives in a fast paced work environment and possesses strong organizational and interpersonal skills.
Job Description:
- Coordinate and deliver online and onsite hands-on product trainings for physicians and medical staff ranging from 2-4 hours
- Perform onsite installations of photographic hardware equipment and Canfield computer software
- Assist technical support teams and distributor partner field teams with troubleshooting regarding installation, operation, and calibration of medical photography systems and software
- Post-sale customer account management, including scheduling additional trainings and periodic check-ins
- Communicate and respond to customer inquiries in a thoughtful, thorough, professional, timely, and efficient manner
- Provide feedback to product management and development teams continually to add value to client relationships and product experiences
- Document customer activity and training notes in thorough service reports and into Customer Relationship Management system
- Understand and communicate business benefits, features, and functionality of Canfield solutions
Core Requirements:
- Associate’s degree or equivalent and minimum 2 years in a professional corporate setting
- Strong written and verbal communication skills with ability to deliver quality presentations
- Proficiency with Microsoft Office
- Willingness to travel up to 40-60% during busy times of the year with the ability to lift, move, and carry equipment up to 50 lbs regularly
- Adaptability in a fast paced environment as well as multitasking and prioritizing tasks
- Critical thinking and problem solving skills to troubleshoot and provide guidance on how to best leverage software tools
- Experience in, and comfort with, utilizing all aspects of computer technology as well as utilizing basic hardware tools
- Strong time management and organizational skills in order to meet deadlines, willingness to learn, and adhere to travel and training schedules
Desired:
- Experience in a training/sales team or in the medical/aesthetic field is a plus
- Technical aptitude in dealing with computer hardware and software products
- Public speaking/photography knowledge is advantageous
- Bilingual a plus
Canfield Imaging Systems is the leading supplier of digital 2D and emerging 3D photographic equipment, imaging software, and computer systems for advanced patient imaging serving both physicians and the healthcare industry. We provide the highest quality products and services and have established a reputation for innovation and service excellence.